1. Agreement to Terms

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

2. Australian Consumer Law (ACL)

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms limits, excludes, or modifies any statutory consumer rights or guarantees you have under the Competition and Consumer Act 2010 (Cth).

3. Online Store & Pricing

  • All prices listed on the Website are in Australian Dollars (AUD) and are subject to change without notice.

  • We reserve the right at any time to modify or discontinue a product or service without notice.

  • We make every effort to display the colors and images of our products (such as stationery bundles and gaming accessories) as accurately as possible. We cannot guarantee that your device's display will perfectly reflect the actual product.

4. Pre-Orders (e.g., Advent Calendars)

  • Products marked as "PRE-ORDER" (such as our 24 Day Christmas Pen Advent Calendar) are purchased ahead of their manufacture or official release date. [1]

  • Payment for pre-orders is collected at the time of checkout.

  • Estimated shipping timelines for pre-order items are approximations and may face unexpected logistical delays. We will communicate any significant timeline adjustments via email.

5. Billing and Account Information

  • You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

  • We reserve the right to refuse or cancel any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

6. Shipping and Delivery

  • Delivery times provided at checkout are estimates only. Penventory is not liable for delays caused by postal services or customs.

  • Risk of loss and title for items purchase pass to you upon our delivery to the shipping carrier.

7. Returns and Refunds

  • If you receive a faulty, damaged, or incorrectly described product, please contact us immediately at penventorysupport@gmail.com to arrange a replacement or refund in line with your ACL rights.

  • For change-of-mind returns, products must be unused, in their original packaging, and returned within the timeframe specified in our shipping/returns policy (if applicable). Return shipping costs for change-of-mind are the responsibility of the customer.

8. User Comments and Reviews

  • If you post product reviews (such as via Trustpilot) or send us creative ideas, feedback, or suggestions, you agree that we may, at any time, edit, copy, publish, or distribute them without restriction.

  • We reserve the right to monitor, edit, or remove content that we determine is unlawful, offensive, threatening, or violates any party’s intellectual property.

9. Prohibited Uses

You are prohibited from using the site or its content:

  • For any unlawful purpose or to solicit others to perform unlawful acts.

  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

  • To transmit viruses, malware, or any other type of malicious code that could compromise the website's functionality.

10. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New South Wales, Australia (or your respective Australian State/Territory).

11. Contact Information

Questions about the Terms and Conditions should be sent to us at:

Terms and Conditions